Design of an Automated Email Response System

Kofax Image Products, Inc. Computer Science, 2002-03

Liaison(s): Eric Huang ’02
Advisor(s): Robert Keller
Students(s): John Sander, Pomona (PM), Ryan Crabb, Jeffrey Jirsa, Joe Malone

The goal of the Kofax Clinic Project is to design and construct a system that can learn by example to provide candidate responses to customer service questions. The system learns to respond to incoming E-mail by first observing human responses. Then as new questions are asked to the customer service staff the system will suggest possible answers by drawing on responses to similar questions that the system has previously seen.