We\u2019re trying to get you an update a few days after the close of each month.\u00a0 We hope you all had a good October and enjoyed Halloween.<\/p>\n
Cybersecurity Awareness Month<\/strong><\/p>\n October was cybersecurity awareness month and we wrapped up with a cybersecurity quiz<\/a>. The quiz is still open – give it a try and see if you can do better than the average 8.79 out of 12 points.\u00a0 To meet the annual training requirements that form part of the many cybersecurity laws and regulations to which the College is subject, we will soon be launching a cybersecurity awareness hub, which will provide you with several options for reaching your annual training target.<\/p>\n IT Infrastructure Projects<\/strong><\/p>\n During the Board of Trustee meetings at the end of September, I presented to the PPCPC (Physical Plant and Campus Planning Committee) about the status of the IT Infrastructure Fund (ITIF) and projects we have undertaken.\u00a0 You may enjoy reviewing some of the slides<\/a> from that presentation.\u00a0 ITIF funds things like cabling, networking equipment and wifi access points across campus.<\/p>\n The MISO Survey<\/strong><\/p>\n Many will recall that last Spring we participated for the first time in the national Measurement of Information Services Outcomes (MISO)<\/a> survey. \u00a0 Thanks to the 540 people who took the time to complete the survey, we got a clear picture of how our services are viewed in terms of importance and satisfaction.\u00a0 Laura Palucki Blake from our Office of Institutional Research and Effectiveness (OIRE) did a wonderful job managing the survey and summarizing the results<\/a>.\u00a0 We are using them to guide our work going forward and we will refer again to the MISO survey in future updates from CIS.<\/p>\n Student Printing<\/strong><\/p>\n The first MISO related example is in the area of student printing.\u00a0 Laura wrote: \u201cJust over one quarter (26%) of students indicated they were dissatisfied or somewhat dissatisfied with on campus printers. Open-ended comments reveal frustration with having to go into papercut to upload documents to print, and the variable nature of their reliability.\u201d<\/p>\n What was the CIS response?\u00a0 Over the summer, the User Support Team worked with the Infrastructure and Services Team to build out and test a new Mobility Print option that will allow you to print directly from both computers and mobile devices. We also made changes to the Web Print, including the ability to do double-sided printing.<\/p>\n We think this has produced improvement in the Student Printing Experience, but our sources of information are limited — we are mostly basing our opinion on a drop in support requests.<\/p>\n So, students, feel free to click below to indicate your current level of satisfaction with mobility print and web print:<\/p>\n They are great!<\/a><\/p>\n<\/li>\n Could use improvement<\/a><\/p>\n<\/li>\n Not happy<\/a><\/p>\n<\/li>\n<\/ul>\n\n