{"id":786,"date":"2014-01-24T13:08:56","date_gmt":"2014-01-24T21:08:56","guid":{"rendered":"https:\/\/www.hmc.edu\/cis\/?page_id=786"},"modified":"2025-10-27T12:57:12","modified_gmt":"2025-10-27T19:57:12","slug":"onbase-troubleshooting-and-maintenance-of-hmc-solutions-excluding-rfc","status":"publish","type":"page","link":"https:\/\/www.hmc.edu\/cis\/services\/onbase-troubleshooting-and-maintenance-of-hmc-solutions-excluding-rfc\/","title":{"rendered":"OnBase: Troubleshooting and Maintenance of HMC Solutions (excluding RFC)"},"content":{"rendered":"\n<div class=\"wp-block-mudd2021-right-sidebar right-sidebar\" id=\"right-sidebar\">\n<h2 class=\"wp-block-heading\">Get Help<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>:\u00a0<a href=\"mailto:&#104;&#101;lp&#100;&#101;sk&#64;hmc.edu\">h&#101;&#108;p&#100;es&#107;&#64;hmc&#46;&#101;du<\/a><\/li>\n\n\n\n<li><strong>Online Chat<\/strong>:\u00a0<a href=\"http:\/\/helpdesk.hmc.edu\/\">helpdesk.hmc.edu<\/a><\/li>\n\n\n\n<li><strong>Phone<\/strong>:\u00a0<a href=\"tel:+19096077777\">909.607.7777<\/a><\/li>\n\n\n\n<li><strong>Normal Hours<\/strong>: 8:00 a.m. to 5:00 p.m., Monday to Friday<\/li>\n\n\n\n<li><strong>Other Forms<\/strong>:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a1f349df80208a9be0b\/run\">Request Audio\/Visual Support<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/648b7c16e0996f02081d9d70\/run\">Request a Loaner Device<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a06349df8020898c348\/run\">Request a Lecture Capture<\/a>\u00a0(for Faculty)<\/li>\n\n\n\n<li><a href=\"https:\/\/docs.google.com\/forms\/d\/1fNBb1mUEBzRjgK1_0FJEzb1QP31hAwhuh4ibPv8tDfM\/viewform?edit_requested=true\">Request for Wireless Help<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Fill out a\u00a0<\/a><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Customer Service Survey<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/CI&#83;&#79;&#110;b&#111;a&#114;&#100;i&#110;g&#87;&#111;&#114;ks&#104;&#111;&#112;&#64;h&#109;c.&#101;d&#117;&#47;b&#111;okings\/\">Schedule an Onboarding Session<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>OnBase is a software application that electronically captures, stores and manages documents \u2013 including paper, reports, application files, e-mails and more. OnBase software combines the technologies of document imaging, document management, ample security features and workflow into a single, enterprise-class application. If you want more than storage of digital documents (like Cloud or network storage), OnBase might be right for you. By identifying key info on each of your documents, they can be logically linked together, searched, and routed around the campus. Notifications and automation of tasks that don\u2019t require personal interaction with the document (such as retention) can be integrated into your solution. OnBase has some interaction capability with other systems, both receiving and outputting data.<\/p>\n\n\n\n<p>For RFC use, please contact the Help Desk at <a href=\"mailto:&#104;&#101;&#108;pd&#101;&#115;k&#64;hmc&#46;e&#100;&#117;\">&#104;el&#112;&#100;e&#115;&#107;&#64;hmc.e&#100;u<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Service Description<\/h2>\n\n\n\n<p>Maintenance and troubleshooting for existing HMC solutions (excluding RFCs) is available. Adding or modification of functionality, users, document types, and keywords are available as needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability<\/h2>\n\n\n\n<p>Available to faculty and staff at HMC.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Access the Service<\/h2>\n\n\n\n<p>Please contact the Help Desk at <a href=\"mailto:he&#108;p&#100;esk&#64;hmc.e&#100;u\">&#104;&#101;lp&#100;e&#115;&#107;&#64;h&#109;&#99;&#46;&#101;&#100;u<\/a> for assistance with using OnBase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.hmc.edu\/cis\/services\/onbase-training-and-usage-support-for-hmc-solutions-excluding-rfc\/\">OnBase: Training and Usage Support (excluding RFC)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.hmc.edu\/cis\/services\/onbase-account-management-excluding-rfc-use\/\">OnBase: Account Management (excluding RFC)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.hmc.edu\/cis\/services\/onbase-solution-development-and-implementation\/\">OnBase: Solution Development and Implementation<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Related Links<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/community.hyland.com\/login?returnUrl=\/?_gl=1*15psjpa*_ga*MTg4MjAwODAwNi4xNzA5NzcyNTc0*_ga_N3PL677CX8*MTcwOTc3MjYwMC4xLjEuMTcwOTc3MjYxNS4wLjAuMA..\">Community.hyland.com<\/a>&nbsp;(any OnBase user at HMC can create accounts at these sites. Reference The Claremont Colleges Services in your account creation request.<\/li>\n\n\n\n<li><a href=\"http:\/\/Training.onbase.com\">Training.onbase.com<\/a>&nbsp;(any OnBase user at HMC can create accounts at these sites. Reference The Claremont Colleges Services in your account creation request.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OnBase is a software application that electronically captures, stores and manages documents \u2013 including paper, reports, application files, e-mails and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":116,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-786","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/786","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/comments?post=786"}],"version-history":[{"count":4,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/786\/revisions"}],"predecessor-version":[{"id":7207,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/786\/revisions\/7207"}],"up":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/116"}],"wp:attachment":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/media?parent=786"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}