{"id":782,"date":"2014-01-24T13:07:00","date_gmt":"2014-01-24T21:07:00","guid":{"rendered":"https:\/\/www.hmc.edu\/cis\/?page_id=782"},"modified":"2025-10-27T12:48:58","modified_gmt":"2025-10-27T19:48:58","slug":"cognos-reporting-assistance-requests","status":"publish","type":"page","link":"https:\/\/www.hmc.edu\/cis\/services\/cognos-reporting-assistance-requests\/","title":{"rendered":"Cognos: Reporting Assistance Requests"},"content":{"rendered":"\n<div class=\"wp-block-mudd2021-right-sidebar right-sidebar\" id=\"right-sidebar\">\n<h2 class=\"wp-block-heading\">Get Help<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>:\u00a0<a href=\"mailto:&#104;elp&#100;e&#115;&#107;&#64;hm&#99;&#46;e&#100;&#117;\">&#104;e&#108;&#112;&#100;&#101;&#115;&#107;&#64;h&#109;&#99;.edu<\/a><\/li>\n\n\n\n<li><strong>Online Chat<\/strong>:\u00a0<a href=\"http:\/\/helpdesk.hmc.edu\/\">helpdesk.hmc.edu<\/a><\/li>\n\n\n\n<li><strong>Phone<\/strong>:\u00a0<a href=\"tel:+19096077777\">909.607.7777<\/a><\/li>\n\n\n\n<li><strong>Normal Hours<\/strong>: 8:00 a.m. to 5:00 p.m., Monday to Friday<\/li>\n\n\n\n<li><strong>Other Forms<\/strong>:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a1f349df80208a9be0b\/run\">Request Audio\/Visual Support<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/648b7c16e0996f02081d9d70\/run\">Request a Loaner Device<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a06349df8020898c348\/run\">Request a Lecture Capture<\/a>\u00a0(for Faculty)<\/li>\n\n\n\n<li><a href=\"https:\/\/docs.google.com\/forms\/d\/1fNBb1mUEBzRjgK1_0FJEzb1QP31hAwhuh4ibPv8tDfM\/viewform?edit_requested=true\">Request for Wireless Help<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Fill out a\u00a0<\/a><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Customer Service Survey<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/CI&#83;Onboard&#105;ngWorkshop&#64;hm&#99;.edu\/bo&#111;kings\/\">Schedule an Onboarding Session<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>Cognos Business Intelligence is a web-based, integrated business intelligence suite by IBM. It provides a toolset primarily used for reporting data from our student information system, CX, but can also be integrated with other databases. The software consists of several components to meet the different information needs of HMC. Reporting is a powerful driving force in aiding to make informed decisions for many departments at HMC. Discovering trends, government reporting, and mailing lists are just a few examples of the ways these departments take advantage of this user-friendly access to information. Training, documentation, and report generation are available to HMC faculty and staff.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Service Description<\/h2>\n\n\n\n<p>Reporting assistance is available to help refine and compose reports in Cognos. CIS also accepts reporting requests by providing the output of requested reports, and publishing them so that they can be run in the future, or scheduled and output to emails. Some reporting requests require collaboration with other departments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Availability<\/h2>\n\n\n\n<p>Available to faculty, staff, and emeritus at HMC.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Login Page<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/myreport.hmc.edu\">Cognos<\/a><\/li>\n<\/ul>\n\n\n\n<p>For first time access, contact the Help Desk at <a href=\"mailto:&#104;&#101;&#108;p&#100;&#101;sk&#64;&#104;m&#99;.&#101;&#100;&#117;\">&#104;elpde&#115;&#107;&#64;&#104;mc.e&#100;&#117;<\/a> to have your account set up. Use an HMC network or VPN, and one of Cognos&#8217; supported browsers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Access the Service<\/h2>\n\n\n\n<p>Please contact the Help Desk at <a href=\"mailto:&#104;e&#108;&#112;&#100;esk&#64;&#104;&#109;c&#46;e&#100;u\">&#104;elpd&#101;&#115;k&#64;&#104;&#109;c.&#101;du<\/a> for reporting assistance requests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Services<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a title=\"Cognos Reporting: Account Management\" href=\"https:\/\/www.hmc.edu\/cis\/services\/cognos-reporting-account-management\/\">Cognos Account Management<\/a><\/li>\n\n\n\n<li><a title=\"Cognos Reporting: Training and Usage Support\" href=\"https:\/\/www.hmc.edu\/cis\/services\/cognos-reporting-training-and-usage-support\/\">Cognos Training and Usage Support<\/a><\/li>\n\n\n\n<li><a title=\"Cognos: Maintenance and publishing of metadata\" href=\"https:\/\/www.hmc.edu\/cis\/services\/cognos-maintenance-and-publishing-of-metadata\/\">Cognos Maintenance and publishing of metadata<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cognos Business Intelligence is a web-based, integrated business intelligence suite by IBM. It provides a toolset primarily used for reporting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":116,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-782","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/comments?post=782"}],"version-history":[{"count":3,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/782\/revisions"}],"predecessor-version":[{"id":7165,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/782\/revisions\/7165"}],"up":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/116"}],"wp:attachment":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/media?parent=782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}