{"id":6201,"date":"2023-06-27T10:10:09","date_gmt":"2023-06-27T17:10:09","guid":{"rendered":"https:\/\/www.hmc.edu\/cis\/?page_id=6201"},"modified":"2025-10-27T12:42:21","modified_gmt":"2025-10-27T19:42:21","slug":"canvas-support","status":"publish","type":"page","link":"https:\/\/www.hmc.edu\/cis\/services\/canvas-support\/","title":{"rendered":"Canvas Support"},"content":{"rendered":"\n<div class=\"wp-block-mudd2021-right-sidebar right-sidebar\" id=\"right-sidebar\">\n<h2 class=\"wp-block-heading\">Get Help<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email<\/strong>:\u00a0<a href=\"mailto:&#104;&#101;lp&#100;es&#107;&#64;&#104;m&#99;.&#101;d&#117;\">&#104;el&#112;&#100;&#101;&#115;k&#64;&#104;mc.&#101;du<\/a><\/li>\n\n\n\n<li><strong>Online Chat<\/strong>:\u00a0<a href=\"http:\/\/helpdesk.hmc.edu\/\">helpdesk.hmc.edu<\/a><\/li>\n\n\n\n<li><strong>Phone<\/strong>:\u00a0<a href=\"tel:+19096077777\">909.607.7777<\/a><\/li>\n\n\n\n<li><strong>Normal Hours<\/strong>: 8:00 a.m. to 5:00 p.m., Monday to Friday<\/li>\n\n\n\n<li><strong>Other Forms<\/strong>:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a1f349df80208a9be0b\/run\">Request Audio\/Visual Support<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/648b7c16e0996f02081d9d70\/run\">Request a Loaner Device<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/hmc.kualibuild.com\/app\/64791a06349df8020898c348\/run\">Request a Lecture Capture<\/a>\u00a0(for Faculty)<\/li>\n\n\n\n<li><a href=\"https:\/\/docs.google.com\/forms\/d\/1fNBb1mUEBzRjgK1_0FJEzb1QP31hAwhuh4ibPv8tDfM\/viewform?edit_requested=true\">Request for Wireless Help<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Fill out a\u00a0<\/a><a href=\"https:\/\/forms.gle\/wJfb1LYiHHmFDKgq8\">Customer Service Survey<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/&#67;&#73;&#83;&#79;n&#98;o&#97;r&#100;in&#103;&#87;&#111;&#114;ksh&#111;p&#64;h&#109;c&#46;edu\/&#98;o&#111;kings\/\">Schedule an Onboarding Session<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Service Description<\/h2>\n\n\n\n<p>Canvas is the Course Management System being adopted by all of The Claremont Colleges over the next couple of years. All faculty and students teaching or enrolled in courses on Canvas have accounts on Canvas. Each college has their own instance of Canvas, but the colleges have implemented a Federated Trust between all of our instances of Canvas that allows users to see any courses they might be enrolled in at any of the other colleges from their home instance of Canvas. Please see <a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vTgMrNhWqMnEV6tqmR_xQr2V4f2RanhlBwBVK8R8aw-z0qOyilGX0AQ0834TbENqaRyngsfZvGPyxAp\/pub\">Canvas at The Claremont Colleges<\/a> for a list of all of the instances of Canvas at The Claremont Colleges. CIS provides support for Canvas including help with accounts and passwords as well consultation on how and when to use specific Canvas tools, help on how to use specific tools, and training on Canvas in the form of workshops and one-on-one training.<\/p>\n\n\n\n<p>Course sites are created automatically for all courses each semester and become available to faculty immediately. Students can see their courses up to two weeks before classes start as long as the instructor has published the site. Canvas course sites are created for each individual section of a course. If the instructor wishes to combine all or some of the sections into one site, please send an email to the CIS Help Desk at <a href=\"mailto:&#104;&#101;&#108;pd&#101;&#115;k&#64;&#104;mc.&#101;d&#117;\">help&#100;&#101;sk&#64;h&#109;&#99;&#46;e&#100;&#117;<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Login Page<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/harveymuddcollege.instructure.com\" data-type=\"link\" data-id=\"https:\/\/harveymuddcollege.instructure.com\">Canvas login for HMC students and faculty<\/a> <\/li>\n\n\n\n<li>5C students taking a course at HMC on Canvas should login to their home college instance of Canvas (<a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vTgMrNhWqMnEV6tqmR_xQr2V4f2RanhlBwBVK8R8aw-z0qOyilGX0AQ0834TbENqaRyngsfZvGPyxAp\/pub\" data-type=\"link\" data-id=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vTgMrNhWqMnEV6tqmR_xQr2V4f2RanhlBwBVK8R8aw-z0qOyilGX0AQ0834TbENqaRyngsfZvGPyxAp\/pub\">Canvas at The Claremont Colleges<\/a>)<\/li>\n\n\n\n<li><a href=\"https:\/\/harveymuddcollege.instructure.com\/login\/canvas\">Canvas login for guests<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Availability<\/h2>\n\n\n\n<p>Available to faculty, students, staff, and emeritus at HMC and all of The Claremont Colleges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Access the Service<\/h2>\n\n\n\n<p>To login to Canvas please use your HMC Credentials. Please send an email to <a href=\"mailto:helpde&#115;&#107;&#64;hmc&#46;&#101;&#100;u\">&#104;&#101;lp&#100;e&#115;&#107;&#64;hm&#99;.edu<\/a> to request Canvas support. A CIS staff member will respond within one business day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related Links<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/sites.google.com\/g.hmc.edu\/hmc-canvas-documentation\">HMC Canvas Transition Resources<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/canvas.hmc.edu\/\">Canvas @ HMC<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vTgMrNhWqMnEV6tqmR_xQr2V4f2RanhlBwBVK8R8aw-z0qOyilGX0AQ0834TbENqaRyngsfZvGPyxAp\/pub\" data-type=\"link\" data-id=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vTgMrNhWqMnEV6tqmR_xQr2V4f2RanhlBwBVK8R8aw-z0qOyilGX0AQ0834TbENqaRyngsfZvGPyxAp\/pub\">Canvas at The Claremont Colleges<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Service Description Canvas is the Course Management System being adopted by all of The Claremont Colleges over the next couple [&hellip;]<\/p>\n","protected":false},"author":132,"featured_media":0,"parent":116,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6201","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/6201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/comments?post=6201"}],"version-history":[{"count":7,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/6201\/revisions"}],"predecessor-version":[{"id":7155,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/6201\/revisions\/7155"}],"up":[{"embeddable":true,"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/pages\/116"}],"wp:attachment":[{"href":"https:\/\/www.hmc.edu\/cis\/wp-json\/wp\/v2\/media?parent=6201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}