I got an attached document by e-mail. Eudora detached it and put it in my
Attachments folder. I tried double-clicking on the file, but all I get is
an error message saying I don't have the right application. What am I
The likely problem is that the document you were sent was created using
an application that you don't have on your hard drive or was created using
a different version of the software that you use. This often happens with
word processing documents. Even at HMC several different versions of both
Word Perfect and Microsoft Word are commonly used.
What version of Eudora should I be using?
Eudora is published by a company called Qualcomm. It was originally
written by Steve Dorner and was named after Eudora Welty, the author
of a short story called "Why I Live at the P.O." Eudora has typically
been released in two versions: a freeware version and a commercial
version which is similar to the freeware version but with extra
features. More recent versions of Eudora also include a sponsored
version, with the features of the commercial version. This sponsored
version is free to the user, but displays advertisements.
The latest version of Eudora for Windows is 7.0, but Eudora 6.1, 6.0,
5.2, and 3.0 are still available at Eudora's web site. For Mac OS X,
the lastest version is 6.2.
To download any version of Eudora, visit:
you'd like to upgrade your version of Eudora to the most current
freeware version please contact your departmental student liaison or
the AC Help Desk at extension 7-7777.
I'm going away on vacation for a couple of weeks this summer. I know
how to set up an extended absence greeting for my Voice-mail. Is there
anything similar I can do for my e-mail?
Yes, there is. You can use what is called a vacation program. A
vacation program keeps track of everyone who sends you e-mail while
you're away. The first time they send you mail it responds by sending
them a message saying that you are away and will read your e-mail when
you get back. It does not affect your incoming mail, which is saved
for you to read when you get back.
There are different vacation programs depending on whether you receive
your mail on a UNIX system (e.g. Odin or Turing) or a VMS system
(e.g. Thuban or hmcadm). If you use Thuban or hmcadm to check email,
you can use the
to set your vacation message. The complete instructions for using the
vacation programs can be found in the AC Documentation Library on the
there is no way to use the vacation programs directly from within
Eudora. Unless your server is supported by the WWW form, you will need
to log into your UNIX account using telnet or another method in order
to use them.
How can I read my e-mail on Odin from home this summer?
The easiest way is to get an account with an Independent Service
Provider (ISP). Most cities now have local ISP's which can provide a
connection to the Internet. Once you login to their service you can
connect to Odin to read your e-mail. Most ISP's now even offer PPP or
SLIP connections which will allow you to use Netscape or another Web
browser from home.
If you're working at an organization or company that provides you with
a computer account you can setup forwarding on Odin so that you
receive your e-mail at your work account. See the February issue of
Occasional Downtime for instructions on how to set up mail
forwarding. Just don't forget to remove mail forwarding when you
If you want to connect to Odin from home, there are a couple of options.
HMC's webmail interface is available at
webmail.hmc.edu. You can use
the webmail interface to check your Odin mail (but not mail on other
servers, unless you forward it to Odin).
If you ordinarily check your email from PINE, you will need to download an SSH client. SSH is a service like Telnet, but designed for security. A good freeware SSH client for PC is PuTTY, which can be downloaded
How do I find out someone's e-mail address?
At HMC we have Mail Central addresses for everyone. So the address
FirstName_LastName@hmc.edu should work for everyone at HMC.
If for any reason this doesn't work or you want to confirm the address,
there are a number of resources available, most of which are only available
* The HMC Directory
Online Roster (Student)
* Claremont Colleges
Faculty and Staff Directory (Not maintained by CIS)
* HMC Contact Information
(available off campus)
If you still can't find what you're looking for, try calling or emailing
the main number or email address for the department of the person you're
trying to reach.
How do I delete a mailbox in Eudora?
Look in the Windows menu and select the Mailboxes menu item. This will
bring up a window with two columns which display your Eudora
mailboxes. You can select a mailbox by clicking on it and then delete
it by clicking the Remove button. The mailbox and any mail messages in
the mailbox will be deleted, so be careful the mailbox doesn't contain
any e-mail you want to save! You can also use this window to rename
mailboxes, create new mailboxes and folders, and move mailboxes into
folders. To move a mailbox into a folder first create the new folder,
or if it already exists open it in one of the two columns by
double-clicking on it. In the other column select the mailbox you want
to move and click the Move button.
I am receiving e-mail attachments named winmail.dat or att001.dat. What can I do to read them?
These attachments are created by Outlook 2000 and 2003. It caused by bundling RTF or HTML with an attached file. Outlook knows how to properly decode and display these messages while other clients like Eudora are unable to seperate the attachement from the message.
Outlook users should know that they can make a change per recipient to avoid this problem or make the setting global.
Per recipient :
- In the contacts folder, locate the recipient in the Personal Address Book
- Double-click the recipient's e-mail address.
- Clear the 'Always send to this recipient in Microsoft Exchange Rich Text Format' check box, and then click OK.
For a global setting change :
- On the 'Tools' menu, click 'Options', and then click the 'Mail Format' tab.
- In the 'Send in this message format'list, click 'Plain Text', and then click OK.
I'm using Verizon DSL from home and can not send e-mail. How can I fix this?
In Eudora, you will need to create a new personality.
Click 'next' after filling in each of the items below.
- Choose a new e-mail account in the wizard and continue.
- Personality name should indicate that it is for Verizon
(e.g. outgoing Verizon )
- Fill in the name you want to appear on outgoing mail.
- Give the e-mail that you want people to send replies to.
- Your user name or login name for VERIZON.
- The incoming server here should be the set for your respective campus server. Thuban, Odin, or HMCADM.
- The outgoing server is outgoing.verizon.net
Now we have to set your HMC account to use the verizon outgoing mail server.
- Click on tools
- Select options
- Select the 'Sending Mail' category
- Change the 'SMTP Relay Personality' from 'None' to 'Outgoing Verizon'
- Click 'OK'
Note: You will need to know your Verizon e-mail password as well. If they are the same, the password should only be requested once when starting Eudora.
Send yourself a test message.
I've been using Eudora on my Macintosh for a while now and recently I've
been getting a message complaining about the amount of memory it needs.
What can I do about this?
A short-term solution to this problem is to quit Eudora and allocate more
memory to Eudora. After quitting Eudora use the Finder to locate the
Eudora application file and single-click on it to select it. Select
Get Info from the Finder's File menu to display the Eudora
Info dialog box. Type the amount of memory you want Eudora to have
in the Current Size box and click OK.
However, if you are getting this message it might also be an indication
that it's time to clean up some of your mailboxes. Eudora estimates the
amount of memory it needs based on your open windows and the size of the
In, Out and Trash mailboxes since they're in memory all the time. The
best way to reduce how much memory Eudora needs is to clean up these
mailboxes regularly by deleting old unwanted mail or by transferring
messages to other mailboxes for long-term storage. Creating new mailboxes
is simple. Just select a message or messages you want to move to a new
mailbox and select New... from the Transfer menu. Type in the name of
your new mailbox and click OK. You can now transfer other messages to
this mailbox at any time by selecting the message and then selecting
the mailbox from the Transfer menu. You can even group mailboxes
together under folders. You can learn more about folders in the Eudora
Another way to reduce the memory Eudora needs is to compact your
mailboxes. When you delete messages from a mailbox the storage space
which that message originally required is not always automatically
freed. In order to compact the mailbox select Compact Mailboxes from
the Special menu.
I have computer accounts on both Odin and Turing. I only want to receive
e-mail on Turing. How do I forward my e-mail from Odin to Turing?
To forward your mail create a file called .forward in your home directory
on Odin with a single line containing your forwarding address and
nothing more. For example, to forward your mail to your account on Turing
you would type the following line in the .forward file on Odin:
Be very careful not to create a forwarding loop. In other words don't
create a .forward file both on Odin and Turing. If you do, your mail
will bounce back and forth between Turing and Odin and will eventually
be lost for good.
I want Eudora to check to see if I have new mail automatically.
How do I do that?
Under the 'Special' menu select 'Settings' (It may be
called 'Switches' if you are using an older version of
Eudora). Click on the 'Checking Mail' icon. You should see an
option for "Check for mail every __ minutes." Type in a number in the
empty box and then click OK. It's best to choose a time increment of
at least 15 minutes. Checking more often than that puts an unnecessary
load on the POP server. To disable this feature, just leave the box
empty. Another option under "Checking Mail" is the "Leave mail on
server for __ days." This feature should not be checked unless you are
using Eudora at home over PPP and also use Eudora in your office. If
you only use Eudora in your office and you check this option Eudora
will leave a copy of all of your mail on the POP server instead of
deleting it whenever you download new mail. Eventually this will cause
problems for Eudora as it will time out searching through all of your
old mail looking for new mail.
I tried to read my e-mail using Eudora this morning and I got an error
message saying that my password is incorrect. I never use my password
with Eudora anyway so what's wrong?
When Eudora retrieves your mail from Thuban (or some other POPmail
server) it must, for security reasons, know your account
password. While we do not recommend using this feature, Eudora has an
option to save your password after the first time you retrieve mail so
that it doesn't have to ask for it each time.
If for some reason you change your Thuban password, then the password
stored in Eudora will be out of date. To solve this problem you must
tell Eudora what your new Thuban password is. To do this select
'Forget Password' from the 'Special' menu. Then select
'Check Mail' from the 'File' menu and type in your new
password when you are prompted for it. Do not use the 'Change
Password' menu command. This will change your password on Thuban
again, rather than changing your password stored by Eudora.
One reason your Thuban password might have changed is that Thuban has
very strict security procedures. Thuban requires periodic password
changes. If you login to Thuban interactively using Telnet or by
dialing-in from home with a modem, Thuban will force you to change
your password if it has expired.
Every time I try to send e-mail in Eudora I get a message that I am
sending to a bad e-mail address. I know the address is right. What is
Eudora may be not be referring to the message you are trying to send,
but to an older message that had a bad e-mail address and never
actually got sent. To check for this problem go to the
'Mailbox' menu and select the 'Out' mailbox. Look for a
message that has a "Q" in one of the columns next to it. If there is
such a message double-click on it to open it and carefully examine the
e-mail addresses in the To:, CC: and Bcc: fields.
If any of these fields have an e-mail address that is badly formed
Eudora can't send the message and will save the message in your
'Out' mailbox until you either fix the address or delete the
message. Every time you send a new message Eudora tries to send the
old queued message too which is why you keep getting the error
message. Some common e-mail address mistakes are Eudora aliases that
don't resolve to actual e-mail addresses or mailing list addresses
which are missing the "
I want Eudora to save a copy of every mail message that I send. How do
I do that?
Under the 'Special' menu select 'Settings' (It may be called
'Switches' if you are using an older version of Eudora). Click on the
'Sending Mail' icon. You should see an option for "Keep copies of
outgoing mail." If this option is checked then Eudora will keep a copy
of each message you send and put it in the 'Out' mailbox. If it is not
checked then outgoing messages are put in the 'Trash' mailbox after
they are sent.
I sent a message this morning and now I want to send another copy of
it to someone else. I found a copy of the message in my 'Out' mailbox
but when I double-click on it to open it, Eudora won't let me edit the
To: field. What am I doing wrong?
Eudora won't let you edit messages you've sent (or messages that
you've received for that matter). If you want to send the message to
another person you need to use the 'Send Again' command. Select
the message you want to send by opening it or single-clicking on
it. Then select the 'Send Again' command from the
'Message' menu. Edit the To: field with the e-mail address you
want to send the message to and then click the 'Send' button.
I launched Eudora this morning and I got a message that said "Mailbox
mailboxname has a damaged table of contents. Shall I build a new one?"
What do I do?
Each mailbox has a table of contents file associated with
it. Sometimes this file becomes corrupt or damaged and needs to be
rebuilt. Eudora can usually rebuild the file without any problems
although you may notice that mail you had read already is marked as
unread or mail that you had deleted or transferred to another mailbox
is back in the mailbox. So if you get this alert message just go ahead
and let Eudora rebuild the file.
Harvey Mudd College Computing and Information Services