Posting Number: H0223 Posting Date: February 7, 2012 Closing Date: Until Filled.
What to include with your application: In addition to an HMC application that is available at www.hmc.edu/employment, please submit a resume, a personal statement explaining your interest in the position and your current salary.
Information about the position: This position is a temporary, full-time, non-benefits eligible position that may be reclassified to a regular, benefits-eligible position. Starting pay rate is dependent upon qualifications. The position reports to the Director of User Support Services in the Computing and Information Services Department. The schedule is Monday - Friday, but days and hours may vary due to the needs of the College or department.
What the successful candidate will do: The Department Technical Analyst must be a highly motivated and service oriented technical support specialist. The individual in this position will be a member of a front line support team within Computing and Information Services that provides consultation and dedicated system and software support to campus users.
What the ideal candidate will bring to this position and HMC:
Harvey Mudd College seeks an individual who:
- Has a very strong technical support background with an exceptional ability to communicate with customers, address their needs efficiently, and provide proactive solutions.
- Will bring a strong focus on customer service and a high level of technical knowledge.
- Will have a strong desire to learn and work with new technologies and follow up on technical trends and news.
- Works well as part of a team and works well with individuals from different backgrounds and differing levels of information technology competency.
Required Skills, Knowledge and Experience:
- Any combination of education, training and experience that provides the required knowledge, skills and ability for the position.
- Strong setup and troubleshooting experience in Microsoft Windows, Mac OS X, Microsoft Office, PC and Mac hardware, and portable devices (such as PDAs, netbooks, smart phones).
- Knowledge of the principles of networks with the ability to do basic troubleshooting of connectivity issues.
- Strong problem-solving and critical thinking skills to develop and test hypotheses.
- Ability to communicate technical concepts in simple terms.
- Ability to work well individually and prioritize competing tasks accordingly.
- Ability to handle multiple customer requests with a genuine sense of urgency.
Desired Qualities:
- Passionate about and a strong focus on customer service, with a "white-glove" approach to every service interaction.
- Genuine interest in learning new technologies at a rapid pace.
- Enthusiastic approach to helping users and solve problems.
- Eager to understand business processes and propose improvements that make use of existing or emerging technologies.
Copyright 2012 Harvey Mudd College