HARVEY MUDD COLLEGE
COMPUTING & INFO SERVICES
JOB DESCRIPTION
For Academic Year 2007/2008
Submitted by: Raymond Allen Total Number of Positions: 7
Department: Computing & Info Services
Job Title:Help Desk / User-Support Assistant
Summary of Duties: Provide courteous and knowledgeable Help Desk support to HMC
community by answering phones, addressing user-support problems, and provide in
person assistance when necessary. Update procedural documentation on how to address
common issues, diagnostic and remedy, including Best Helpdesk Practices and other
documentation. Enter trouble tickets. Research and document known software/hardware
issues.
Desired/Required Skills: Basic knowledge of HMC supported software, with functional
knowledge of Mac/PC platforms, familiarity with HMC network structure, and ability to
troubleshoot simple hardware issues. . Desire to learn basics about other platforms and
operating systems. Must be able to commit to a semester-long schedule. Some experience
with scripting language and/or web design is desired, but not necessary.
Suggested Hourly Wage: Std Wage Total Hours Per Week:
Estimated hours Per Student/Week: 4-10 per position
Duration of Employment: per semester
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For Office Use: (do not write below this line)
Position Offered To: _______________________________
Start Date:___________ End Date: ____________
Keys Needed?_________________________________
Wage Offered:___________ Account #_______________________________
Fiscal Impact 07/08 _______________
Department Approval: ______________________________________ Date: _______
HARVEY MUDD COLLEGE
COMPUTING & INFO SERVICES
JOB DESCRIPTION
For Academic Year 2007/2008
Submitted by: Raymond Allen, Cynthia Souza Total Number of Positions: 2
Department: Computing & Info Services Number of Positions Currently Open: 1
Job Title:Lab/Printer/Copier Support Currently Filled: 1
Summary of Duties: Verify that lab systems are functional. Keep printer paper loaded in all trays. Change printer toner as needed. Report issues via tracking system when problems are to be noted. As needed replace toner cartridges for Administrative offices. Recycle toner cartridges and update toner logs. Assist with diagnosing, troubleshooting, and placing service calls for benched systems. Occasionally assist in setup and configuration of new printers.
Desired/Required Skills: Basic knowledge of HMC lab images & network and troubleshooting skills. Desire to learn set-up and configuration of networked printers. Must be able to commit to a semester-long schedule and be familiar with both Mac and PC platforms.
Suggested Hourly Wage: Std Wage Total Hours Per Week:
Estimated hours Per Student/Week: 4-6 per position (Weekends possible)
Duration of Employment: per semester
----------------------------------------------------------------------------------------------------------
For Office Use: (do not write below this line)
Position Offered To: _______________________________
Start Date:___________ End Date: ____________
Keys Needed?_________________________________
Wage Offered:___________ Account #_______________________________
Fiscal Impact 07/08 _______________
***Note: at least ONE of these positions will be Work Study funded.
Department Approval: ______________________________________ Date: _______
Copyright 2007 Harvey Mudd College